2/10 – Ungenügend
Lisa A.
6. Jan. 2025
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
An awful experience at Retro Retreat
Unfortunately we had a terrible experience at Retro Retreat, which completely ruined our New Years eve experience down in Mornington.The owner advised me just a few hours before check in that the couch was broken and they replaced it with three lawn chairs instead. I was travelling with my toddler as well as my senior parents. It was totally unacceptable to have nowhere comfortable to sit. The entire house is really disgusting. The kitchen is old and full of ants. There is a back room they advertise as a 'games room' although it looks like a haunted house and stinks like animal pee. The furnishings are advertised as retro but everything is from Kmart. The garden is completely untidy with weeds growing out everywhere and nowhere to sit or for kids to play. There were broken plugs on the wall covered up with duct tape, as well as rubbish left from the previous tenants.We REALLY did not want to spend our New Years here but it was impossible to find other accommodation at the last minute. We ruined our evening trying to find somewhere else to go and dealing with unhappy parents. Luckily the owner refunded our booking after discussing the issues with her. I will say that she was understanding and her communication is great. I just think this property needs to be upgraded and cleaned or just taken off this site entirely. It's totally not suitable to be rented out at all.
Lisa A.
Aufenthalt von 2 Nächten im Dezember 2024
