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6/10 – Okay
George
17. März 2025
Nice place, nonexistent local support
Over all the house is very nice and in a great location. Allowing dogs is a big plus. The neighborhood is quite and has practically no traffic. The house was very clean and well equipped with cookware and appliances however, you could smell smoke in the house the minute you enter. The wood burning stove was not much use, hard to light, and no matter what you do and I have two wood burning appliances so know what I'm doing, you can't prevent smoke from escaping the appliance. The beds are reasonably comfortable, there is plenty of hot water and the tap water is very good (doesn't seem hard and has no taste/smell). I didn't use the TV other than to see how it worked. The picture was average at best and sounded like a couple of tin cans attached to strings. My big issue was a lack of response from the local contact, a person that is supposed to provide support (answer questions, help with problems or emergencies) during your stay. I got no response from the listed e-mail or phone #. In my opinion this is completely unacceptable. A call to the Evolve office was answered in a reasonable amount of time and that person could not get a response from the local contact as well. Although the Evolve staff member I talked to was very polite and helpful, I doubt we will rent a unit from Evolve again. Otherwise we would stay at this location again, the pluses outweigh the minor issues.
