2/10 – Ungenügend
A M.
19. Jan. 2025
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Abrupt Eviction & Misleading Amenities
I booked this condo believing my psychiatric service dog was welcome, since both Evolve and VRBO assured me when I called to confirm. I depended on renting a golf cart for my 78-year-old mother so she could have some independence, yet I discovered the owner forbids rentals when the golf cart company called to say the owner wouldn’t allow it—a policy not disclosed in the listing. After I raised this concern the owner responded with "the beach is close enough" shortly after I received a call from Evolve, suddenly given one hour to address a “dog problem,” despite legal protections and prior assurances from Evolve and VRBO, which felt retaliatory for suggesting she disclose her golf cart restriction for future guests. Security arrived within that hour to evict us at night. I reiterated that my dog was a service animal but was told the owner didn’t care, forcing me, my children, and my mother to pack hurriedly and leave our groceries behind. Although we received a partial refund for unused nights, it didn’t offset the stress or cost of relocating on short notice. Compounding the discomfort, the owner appeared to be monitoring us through a Ring doorbell and in person, I recognized her from a photo displayed in the condo’s materials.Moreover, the listing claimed there was a grill “on the porch,” it was not, another issue for anyone with mobility challenges. My suggestions to clarify these misleading details were dismissed. Location is beautiful, the experience not so much.
A M.
Aufenthalt von 5 Nächten im Oktober 2024
