2/10 – Ungenügend
Charles T.
3. März 2025
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Unclean Living Areas
This place is dirty. The bedrooms & bathrooms appeared to be clean.The front screen door had a thick layer of dirt. The living rm & kitchen area was not clean. The window sill in the kitchen had dead insects on it. The cup holders in the lounge suite had crumbs in them, & a nut shell, & crumbs in the leather seams. The tv stand had a thick dust layer under the tv. Something had been spilled on the metal bin, which had been wiped, but still dirty. The back door screen had a thick layer of dirt, something been spilt down it, which had washed the dirt off that area.The coffee machine was full of used coffee pods.Next morning, trying to make a cooked breakfast, there was not a usable pan. They were rusty & scratched. Something had been spilt on the cooktop, the toaster was dirty, & a stainless pot for boiling water was dirty.The pool/spa water was murky, you couldn’t see the bottom, not very inviting.We decided to leave, we couldn’t stay any longer in this dirty house. The host did offer to have someone clean & also replace the cookware. But we did not want to vacate while this was done.It’s a premium place, with a premium price, cleaning should have been done before we arrived.So 12 months of saving, wasted. A holiday ruined. The host puts us at fault for not reporting earlier & waiting for all these things to be rectified.We didn’t want to spend time in a dirty house even if an attempt was made to put it right. We deserve a refund, despite volunteering to leave.
Charles T.
Aufenthalt von 8 Nächten im Februar 2025
