2/10 – Ungenügend
Vivian M.
21. März 2025
Gut: Check-in, Kommunikation und Lage
So many things wrong
Let me start by saying that the property manager was wonderful and did everything he could do to try and help the situation, the owner was not as willing. We stayed for 4 days. Minor issues: not enough towels for all of us though we were in the range of number of people who could stay, no blankets for the pull out bed, master bath jet tub shot out a large amount of mold on my children, no beach towels.Day 1. No hot water in entire unit, no water on one side of the unit, hot tub does not turn on. Pull out bed frame broken so kids caved in when they tried to lay on it, no propane in grill.Day 2: they arrived in the morning to replace water heater and bring propane. when we got home we still had no hot water, the hot tub could not be repaired. Then the power went out (can only blame the weather for that) but we then had no water at all.Day 3: theY came back to fix the new water heater I’m assuming was a breaker, we were able to take a quick family shower before it ran out.Came back to power out again resulting in us being locked out (keypad needs power) and again no hot water because of power. Day 4: packing up to leave water finally got hot as we were walking out the door.Property manager offered us a small discount to come back, owner wasn’t willing to offer any reimbursement or discount. The property was beautiful but the stay was a constant disappointment.Spend the money to stay somewhere else!
Vivian M.
Aufenthalt von 4 Nächten im März 2025