6/10 – Okay
Joseph W.
10. Apr. 2025
Gut: Lage
Verbesserungswürdig: Check-in und Kommunikation
Horrible Check-In
The check in process was horrible. First of all, the address provided does not take you to the property and the directions given are unclear. Thus, when we arrived at 4AM, we spent a ton of time simply trying to find the condo. We called the host many times and he did not answer (and he was aware that we would be arriving overnight). It was not until my wife had the bright idea to look up other listings at that same condo was she able to find a listing that provided the correct address. Then when we got to the condo, the instructions told us to retrieve the key from a Master lockbox outside the gate, however, there are probably 50 or more lockboxes outside the gate and the instructions do not tell you which lockbox to access. Thus, after calling the host several more times and not receiving an answer, I decided to just try the code provided on every single lockbox outside the gate, and eventually one of them worked and I was able to get the key and gain access to the property around 5:30 AM. All in all, after driving 2 hours from San Juan in the middle of the night, it took an additional hour and a half, just to find the condo and the lockbox needed to actually check into the property. Needless to say, our trip started off on the wrong foot. The condo itself was generally as advertised in the pictures, although not as clean. The table mats were dirty and had old food on them, the kitchen counters and dishes were dirty as well. Location, pool, and private beach were nice.
Joseph W.
Aufenthalt von 4 Nächten im April 2025
