The Ritz + Parking & Amenities

Welcome to our apartment at West Side Place, Tower 1, Melbourne – the epitome of modern urban living. This stunning residence offers the perfect blend of luxury, convenience, and breathtaking city views. Step out onto the expansive private balcony and immerse yourself in the stunning vistas of Melbourne's iconic skyline. With various amenities and convenient parking, you'll definitely enjoy and feel at home!
We require guests to accomplish their online guest portal for further confirmation of their identify (upload VALID ID and sign rental agreement).

Located at West Side Place Tower 1, Apartment Level 8, this apartment features a large private balcony, 2 bedrooms with queen-sized beds, 1 bathroom, a living room with a sofa bed, Smart TV, WiFi, and a fully equipped kitchen. It also includes a washing machine and dryer, fresh linens, towels, and basic amenities such as hand soap, body wash, shampoo, conditioner, and coffee pods. For long stays (28+ nights), mid-stay cleans should be arranged.

Guest Access
Guests have access to the pool, steam room or sauna and gym. Parking available for 1 car, with a height clearance of 2.10m. For extra vehicles, there are street parking or paid parking options available near the property. Guests can search online using the property address for availability.

Interaction with guests
For any assistance during your stay, please reach out to us directly through the app or the phone number provided upon booking confirmation. We respond promptly from 8am to 11pm Melbourne time.

To avoid removal of access to the amenities, kindly refrain from contacting building staff, as our operations are independent of the building management.

Important things to note:

1. Keys will be collected and returned at a nearby convenience store. If you need a second set of keys, please let us know before your arrival so we can arrange it. We can provide up to two sets of the apartment key and key fob.

2. Please inform us before your arrival or upon booking confirmation if you plan to use the sofa bed, so that we can arrange it for you.

3. Please be aware that there may be occasional building-wide issues during your stay, such as hot water disruption, window cleaning, key fob system failures, and other building management operations that are beyond our control. We will notify you promptly upon receiving notice from the building management and keep you updated on the resolution of these issues. For any concerns, please contact us directly through the app or the phone number provided upon booking confirmation.
Please follow these guidelines during your stay at our Airbnb property:

1. Communication: Please contact us directly instead of reaching out to building staff to avoid removal of access to amenities.
2. Guest Authorization: Only the number of guests confirmed in the booking are allowed in the apartment.
3. Guest Portal: Guests must complete the online check-in form and rental agreement through the Hostaway website (Airbnb’s trusted partner channel manager) for additional security and verification purposes.
4. Cleanliness and Care of the Apartment: Treat the apartment like your own home! All dishes should be washed, and trash must be taken to the rubbish chute before departure. Kindly take good care of the apartment to avoid damages. A damage deposit is required for non-Airbnb guests.
5. Illegal Activities Prohibited: Smoking (cigarettes, e-cigarettes) and any illegal drugs are prohibited. Any illegal drug-related items left behind will result in a charge of the full bond amount.
6. Leftover Belongings: Any belongings left behind are the guest's responsibility. We will hold them for up to 3 days before disposing of them. Guests are responsible for pickup and associated costs.

ADDITIONAL CHARGES:
Damage Deposit/Bond: $350
Early Check-In (from 1:00 PM): $50
Late Check-In (after 11:00 PM until 12:00 MN): $80
Late Check-Out (from 10:00 AM until 12:00 PM): $50 per hour
Pet Cleaning Fee: $175
Stain Removal: $50
If Stains Cannot Be Removed: $100 (varies)
Call-Out Fee: $80 per hour
Lost Keys Fee: $400
Event Cleaning Charge: $300
Event Bond: $500

For extra linens/towels, early/late check-ins, or late check-outs, please inform us at least 1 day in advance to arrange or confirm. Non-Airbnb guests can use the Hostaway portal for upsell options and payments, while Airbnb guests will be charged through the Airbnb platform.