8/10 – Gut
Sarah I.
18. Okt. 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Great location, nice place
Overall, this place was great. The location was just what we were looking for - walking distance to coffee, restaurants and the beach. The lanai had a nice view and provided a nice place to relax out of the sun. We requested and were granted a late check-out, which was very much appreciated.
The only real issues we had was with communication after we arrived. The kitchen sink stopped working and while we received a timely acknowledgement of the issue, I was told I would be notified when it could be fixed and I also shared that we wanted to be at the house when someone came. When we arrived back later, the sink had been fixed, making it clear someone had entered without contacting us first. When I brought this up, I received no response. Second, I reached out later on to ask for the TV code as it was not listed on the check-in information and did not receive a response until two days later. Minor, but still would've expected a quicker response. Lastly, we were contacted by management on our second to last day to see when they could stop by as they had a gift for us, but after providing times, no further follow-up was made and no one stopped by, so it raised questions as to why they wanted to know when we would or would not be at the house. The only other message that was received was the day after check-out thanking us for the stay and an apology and offer for a future stay due to the sink malfunction.
In summary, it's a nice place, but some things to be aware of.
Sarah I.
Aufenthalt von 9 Nächten im Oktober 2024
