I checked in just fine but was contacted after booking and told 24 hours before check in I could call for early check in….. I thought great that would be nice thank you….. only to find out I can check in before 4 but only at a cost….. overall check in was simple…. Put in door code and your in! We have stayed in the complex before so we know the location and amenities…. The condo is much smaller than the units we stayed in prior but this was our fault we just assumed from the pictures it was a similar floor plan….. this unit has no washer and dryer…. The hot tub room is only accessed through the master bedroom and you hear the hot tub running all night. The fireplace even after following directions never worked and after emailing management all we got were the same instructions and that there was a second source of heat. The hot pads had baked on food, dishes dirty, blender in cabinet visibly dirty, cabinet where toaster was covered in crumbs…. Only 2 kitchen towels, .. extra sheets in a wad in closet, dirty sock on floor with extra bedding, couch pretty flimsy and the master bed..husband laid down and got up and it was way indented and when I got in I felt like I was uphill from him. Very few necessities in the condo…. Quit small and needs a deep cleaning of all things in the kitchen and a new mattress in the main bedroom. Oh and the water in the shower didn’t seem to get hot. Nice condo, good price needs TLC! And someone to come address things when problems occur!