2/10 – Ungenügend
Michelle H.
25. Nov. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
AWFUL!!!!
Our experience with the house left us thoroughly disappointed for the amount of money we spent to stay there. What was supposed to be a relaxing getaway turned into a series of frustrations that overshadowed any positives. Upon arrival, the cleanliness of the home was questionable. There were noticeable issues such as dirty surfaces, dirty floors, stained dressers and a moldy/musty odor that lingered throughout our time there. Most of us woke up with sore throats and didn't feel better until we left the house. One of the guests, whom has cancer, had to leave early due to his worsening conditions and was sick for a week after vacation. This was probably caused by all of the black mold that's clearly visible in the bathrooms. Pictures have been sent to Brenda who said she would pass them on to Carrie and the homeowner. The amenities promised in the listing were either broken or in poor condition. The fridge downstairs would not get to a cold temperature, and we had brought plenty of food and beverages for the week, to limit the amount of eating out. Well, the first 3 days there, the stove did not work at all. Plus, the grill outside was rusted and also would not work the whole time we were there. So, not being able to cook meals for 15 adults meant we had to resort to eating out for all three meals. This added expense in dining out was just another inconvenience. There was sand everywhere; obviously we are at the beach, but there shouldn't have been mounds of sand on pool deck
Michelle H.
Aufenthalt von 7 Nächten im Mai 2024
