2/10 – Ungenügend
Rebecca W.
28. Aug. 2023
Verbesserungswürdig: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Awful - dont let the pictures fool you
First off, Finding the parking garage was a complete nightmare, its down a side road tucked away with the smallest little sign in the back of the building. Before arriving, I messaged sender to let them know the app was not allowing me to print out the parking pass. At that time they assured me that the parking was free and the pass would be in the room. When we arrived, my access code was not working to enter the building. Finally once the company and I figured out why, we get to our room with the overpowering smell of cleaning supplies. The room was nicely cleaned but gave me an instance headache. We opened the window and door for 3 hours and it was still as strong as when we first walked in. 5 minuets into us getting inside the room, the fridge started beeping and continued to beep for 15 minuets every 4 seconds because the filter was broken apparently. When I reached out to the company they said they would send someone who ended up showing up about 40 minuets after the fact. We had to unplug the fridge because it was so obnoxious you couldn't think. When we went to use the sink, the sink head was broken and sprayed us and the counters everywhere. When we first got to the room there was parking pass, and I had to go back and forth with the company and the building maintenance who were telling me two different things that I needed one and that I didn't need one. AC unit was so loud when we went to go to sleep that we decided to sleep in the heat over AC. Stay Away.
Rebecca W.
Aufenthalt von 1 Nacht im August 2023
