6/10 – Okay
Chelsea J.
5. Aug. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Unfortunately Disappointed with Our Stay at Oceanside Villa
We rented this beach house through VRBO, and while we were excited about our vacation, our experience fell short of expectations.
Upon arrival, we noticed that the cleanliness of the home left much to be desired. The sheets had hair and crumbs on them, which was quite off-putting. Additionally, there were noticeable stains on the sides of the bed, making it hard to feel comfortable during our stay.
To add to our dismay, we encountered bugs throughout the home, which certainly detracted from the beachside experience we were hoping for. We even found dirt and leftover food under the couch and TV stand, including a surprising discovery of an entire slice of old pizza! It was quite shocking to say the least.
We also faced difficulty with check-in due to incorrect information provided by the property manager, which caused unnecessary stress to our arrival. To make matters worse, the on-site representatives at Oceanside Villa mentioned they have had ongoing issues with this property manager, which was concerning. We reached out regarding lock codes that were not provided prior to check-in from the property manager. Leading up to our stay, we reached out numerous times to see if we could extend our stay by a day and we were left hanging each time.
While we appreciate the location and the potential of the house, the lack of cleanliness and communication truly impacted our stay. We hope these issues can be addressed so future guests can enjoy a much more pleasant experience.
Chelsea J.
Aufenthalt von 5 Nächten im Juli 2024
