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2/10 – Ungenügend
Jan B.
11. Aug. 2024
Horrible Customer Service
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were scheduled arrive for our stay the day a hurricane was also arriving in Madeira Beach. We contacted SunHost as the storm brewed, to cancel as all flights were cancelled and they were not rebooking anything arriving to Florida. The roads were flooded and airports closed. We informed them of our issues (when they eventually answered the phones because their roads were flooded and they couldn’t get to the building) and asked to rebook for another week that was open. We didn’t purchase the trip insurance (our bad). We were told no and that we also would not be receiving a refund at all. Then they call us to TELL us they were moving us to another building because our condo was flooded; keep in mind this is AFTER we told them we can’t make it because the airport is closed and the road is closed to get there. We reminded them again that it is impossible to get there. Yes, we used the Force Majeure Clause, Act of God Clause... still not a chance of rebooking or refunding. They were incredibly rude and unprofessional. We were reminded several times that we should have gotten the trip insurance. As a host, I would be horrified to know my future guests were treated this way. I hope the owners are aware of this. We have no idea what the inside of this property looks like, as we stayed in a different unit previously. Hopefully the money we lost for the week will be used to help repair their flooded condo that we wouldn’t have been able to stay in. Do yourself a favor and stay away from SunHost.
