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10/10 – Hervorragend
A guest from Alexandria, VA
24. Juni 2024
Wonderful Getaway
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The unit was centrally located to all the fun! Everything about the unit was awesome, well stocked with fresh linens, comfy furniture, beautiful and simple decorations, spacious, and well cleaned!My only improvement would be management communication which I’ll share a few recommendations. While there are numerous emails and the user friendly app, the information at times does not line up. For example 2 emails told me to go to office for key, then another email told me go to office for keyless entry, and the last email reminded me to go to office. When arriving on Saturday for my checkin the office is closed. However, I was thankful someone responded to the emergency line within 10 minutes. Sadly after a full day of travel and waiting in the summer heat, the rep made it seem like my issue for not reading emails, but when I read them the emails which all said come to office they did apologize for the misinformation and not sure how it happened. I was very nervous how remainder of trip stay would go with this being my first encounter, but upon arrival to my unit everything was great. I would recommend to the property management to: (1) streamlining communication to reduce the numerous emails (2 would be sufficient), (2) ensuring all information is accurate for resident within the communications, and (3) not sending the departure instructions 4 days prior to checkout, the night before is sufficient. It put a damper on the trip when realizing we’d have to leave and go back to reality, but we then remembered we still have 4 days left.Overall I would stay again and recommend to my friends/family.
