8/10 – Gut
Lauren F.
24. Okt. 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Very nice cabin but a few issues
Very nice cabin but there were a few issues. The check in process was a little more complicated than we were originally aware of. We were not aware that we would have to drive over 30 minutes out of the way of the cabin to "check in." You also have to be checked in by a certain time in the evening (while the office is still open) or you do not get your cabin the same day. Our hot tub did not work when we got there although they did send someone from maintenance out to fix it that day... we did not receive a phone call about the maintenance man coming and he entered the cabin without any type of notice to us. We were given the wrong code to the pool so we had gotten locked out of the pool several times. The office was aware of all of the issues and they do not give any type of reimbursement at all. The housekeeping probably could have been a bit better. There was a lot of dust on things in our cabin. Many of the lightbulbs in the lamps did not work. You do have to take out your own trash from every room before you check out and start the dishwasher etc. Overall it was a very nice cabin and we loved the cabin itself but we felt like for as much money as we paid to stay there they could have reimbursed us in some way for the inconveniences we dealt with that were no fault of our own.
Lauren F.
Aufenthalt von 4 Nächten im Oktober 2023
