2/10 – Ungenügend
Bryan D.
30. Dez. 2024
Gut: Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
ATTENTION: Exposed Carpet Nails. Cause for lawsuit.
The property management covered up a piece of the carpet transition where it went into the kitchen. They knew that there were carpet nails exposed and they covered it with a mat. The mat moved and my 8 year old daughter stepped on the nails causing her a lot of pain.Along with this major issue, there were many other concerns we wish to point out:1. No coffee2. Broken couch3. Small towels that fit a small child and no extra towels to accommodate 9 people. We only found a total of 7 towels. 4. Another safety concern of a Broken ladder for one of the bunk beds. CLEAR PACKAGING TAPE USED TO KEEP THE LADDER ATTACHED TO THE BUNK BED?!? 5. No extra sheets or pillow covers and one bed had no sheets on it or pillow case 6. No firewood. Every cabin we’ve stayed at has at least provided kindling7. Knobs on stove don’t work and gas was on because knobs not on right. 8. Dirty dishes and cooking utensils. Spatula had dried eggs, dirty cups and bowls, dirty silverware. 9. Miscommunications providing door access code. Was given 2 different codes at checkin. 10. Lack of communication from property management.Overall, I’ve never been this unhappy with a stay. All my other VRBOs rentals have been great. This was an unacceptable experience. Luckily my daughter’s is doing well and no further medical attention is needed. However, there is NO reason we should have even been be in this predicament. They covered up a known safety concern. This needs attention and reimbursement.
Bryan D.
Aufenthalt von 3 Nächten im Dezember 2024