2/10 – Ungenügend
Tjita
5. Sept. 2024
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Kommunikation
When we arrived at the accommodation during check in time, we found that the room was not done. It was a total mess from the previous guest. I rang the customer service but the owner was unable to be contacted as no one picked up the phone. While I was on the phone, I met a cleaner from the next door neighbour who happened to know the owner. I asked her if she could help us find someone to prepare our room, and she said she would do it herself. We then had to leave and come back about an hour later. When we came back, we could see that the cleaning was done in a rush. The bed sheet was not tucked properly, the pillow cover was all wrinkled and the blankets were quite smelly. Looking at the condition of the accommodation, we were quite worried about the hygiene of the place, we ended up cleaning the place (kitchen, bathroom etc)
ourselves that evening.
When we got back to Melbourne, I contacted the property manager. She asked me to write our complaint on an email which she never replied to. I called half a dozen times and all I got was her excuse to give her more time to investigate the situation. Now after almost two months I still receive no news, no call and no email. Their ignorance in this matter leaves me no choice other than to share my experience here. Obviously the owner was very negligent and not aware about our booking. This had wasted our time, caused a very inconvenient holiday and put our health at risk.
Tjita
Aufenthalt von 2 Nächten im Juli 2024
