2/10 – Ungenügend
Carol H.
10. Juli 2023
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Not Handicap accessible
I was extremely disappointed with the rental at 215 Lake Placid.
Despite the assurance of handicap accessibility in the property listing, I found that it was not accessible as promised.
This is the exact wording in the VRBO listing:
"FAQ: Step-free access (elevator), low lake water levels (fishing & kayaking is permitted, boating is not)"
During the booking process, I specifically searched for properties that were suitable for individuals with mobility restrictions, and relied on the information provided in the listing to make an informed decision. However, upon arrival at the property, it became evident that it was not adequately equipped or modified to accommodate individuals with mobility challenges.
The absence of an elevator was our issue. As the property was advertised as accessible via an elevator, I expected it to have an elevator or an alternative means of vertical access. However, there was no provision for individuals who could not use stairs. The CARGO LIFT had labels on it specifying that it was for cargo and could not accommodate people.
I was surprised by these accessibility shortcomings, as they directly contradicted the information presented in the VRBO listing, and when we asked for verification over the phone, the representative did not say anything about it not being an elevator for people. These promised accessibility standards were crucial in my decision-making process.
As a result, my vacation experience was marred.
Carol H.
Aufenthalt von 3 Nächten im Juli 2023
