4/10 – Schlecht
Lowell T.
8. Mai 2023
Gut: Sauberkeit
Verbesserungswürdig: Kommunikation
Good stay but for last day!
Property itself was sunny and pleasant, reasonably well appointed, and had a lovely view of the water. Unfortunately there was a security incident where upon my having to leave a few days before my partner for business in the US, the flat was burglarized and my friend was robbed of every bit of cash in her wallet! The thief, who must have been suveiling our movements, and possibly had an inside connection, came in through the balcony in the middle of the night. Turns out that the balcony lock, which was a bit finicky from the start, was not closed correctly by my friend the night this happened but of couse such an oversight shouldn't have resulted in a break in. As can be well imagined this was NOT FUN in any way. Thankfully she was unharmed, but the way the affair was dealt with by property manager left a lot to be besired, with my friend having waited over 5 hours before a security person came to check on things, where all along the propery manager was just not helpful to say the least, and at times even suggested to when I spoke to her over the phone from the US that my friend, the victim here, was being untruthful about what happened! The property did apparently have a security system but no instructions were ever provided on how to ensure its activation on the part of the property owners. If this unfortunate incident had not occurred needless to say I would have rated the experience much higher. I hope the property managers would learn customer service skills in future.
Lowell T.
Aufenthalt von 5 Nächten im April 2023
