The property itself is beautiful, great location. Condo accurately described, beautiful and very comfortable.
However, the check in process was poorly run. I was checking in on time as the person who rented it was on a later flight. We were assured after numerous emails back and forth that all the correct paperwork was in order, credit card Authorization form completed and signed by the renter. Assured my name was actually on the reservation so we were able to do this. The person who helped us was extremely helpful. I have all these emails and assurances documented. When arriving I was informed that since they did not have those forms, that were verified, we could not get in. Informed them that they did indeed and showed my confirmation emails. The individual stated they did not have it because the person who confirmed was off the previous day and off this day, and they could not access her email. Obviously not a very good system. Finally worked it out after he agreed to have me send my emails to his, we were checked in. Again, condo exactly as described and very nice.
When entering, had to clean the floor, the table and chairs and one bathroom. Did not call management, wanted to start vacation. However when I uncovered the master bed there were body hairs, dirt ect on the sheets. It was very clear that these bed sets had non been washed or changed. The bunk bed sheets were absolutely fine. Walked over to the other building to go to the front desk and informed about it all. Did not intend to address the other issues, however the sheets were to much. The young man was helpful, went and got new sheets for the master. He stated he would have cleaning staff come tomorrow.
I carried them back to the condo and made the bed. As the blanket and comforter were dirty, all were placed folded in the hall to be picked up. After calling over there again asking for a blanket and comforter, stated it would be brought the next day. Family slept with their beach towels to stay warm. The following day, a supervisor of housekeeping did come and brought us more sheets, however, no comforter or blanket, called desk and staff stated someone would bring those within 45 mins. We called after an hour as we had dinner reservations and he was unsure We left, when returning there was a one but not both and it never came the rest our the four days. The other issue was the pool, dirty chairs, broken lock, did not use. It again is a very nice condo, very poorly run.