2/10 – Ungenügend
Jenny E.
16. Juli 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Would not recommend
The house is not cared for; it is filthy and in disrepair. The description of “lavish” could not be farther from the truth, and we would not recommend. Overall, very poor and unsafe conditions - filth/grime/dust everywhere, we even found a bat in the master bedroom. The concerns were numerous which include but are not limited to: front entry door found open upon arrival, numerous ants in the kitchen (large and small), evidence of mice, spiders, cobwebs, dirt/grime/dust/filth, unsanitary surfaces overall, trash found behind kitchen trash drawer, artificial fingernails found in 2 different beds, refrigerator odor/black residue, washing machine bioslime/debris, torn/dirty rag on laundry floor, rotting food in pantry, back door deadbolt inoperable, master bed frame falling apart, back deck railing partially absent and deck boards broken.
The evening we checked in, we discovered a live bat (pest) in the upstairs master bedroom. On top of all the other concerns/issues we experienced in the home this was the final straw for us. We immediately contacted the owner and departed early the next morning, forfeiting the remaining 2 nights of our stay, which forced us to find alternate lodging to salvage our family vacation. After providing evidence (pictures/video) of our concerns we were only reimbursed for less than half of our total payment, and given our experience we feel this is unacceptable.
Jenny E.
Aufenthalt von 3 Nächten im Juni 2023
