2/10 – Ungenügend
Becky T.
31. Okt. 2021
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Do Not Recommend
I cannot recommend this property. We reserved this studio for one month and arrived in the evening. An envelope with the studio number was on the counter and we thought it was a typical “welcome letter”. We opened it and found a notice to the host, Braden Scriven, to “vacate for nonpayment of rent, utilities, or other sums” effective 2 days after our arrival. We immediately called the Host number and reached Braden’s partner. Later we received a call back from Braden. Braden and his partner’s phone numbers originate from Canada and he was unaware of this notice that was delivered 3 days earlier. He assured us that this notice was in error and later tried to verify this with a document that did not show any connection to the address we rented.
As our night proceeded, we used the toilet, and found that it rocked on the floor. When taking a shower, we found mold on the curtain liner. The amenities for this studio include a washer, dryer and “concierge” services. It’s possible that laundry services for the community are on the premises, but I did not see them. There are no concierge services on the premises but maybe Braden and his partner try to provide this support for Austin, Texas from Canada?
Our 2-3 hour stay at this studio cost well over three thousand dollars. Braden suggested we stay at another property he owns in Austin while remedies were scheduled and completed. Honestly, after these initial experiences, we had no confidence in him or the quality of his property offerings. Braden Scriven said that the toilet and mold were minute fixes with bolts and Clorox. I’m sorry, but I have different expectations for places I rent. Braden Scriven of Nomaddicts, Inc. and VRBO made NO adjustments to our cost. VRBO (aka: HomeAway & VacationRentals.com) have a “Book with Confidence Guarantee”. Braden Scriven, Nomaddicts, Inc, and VRBO offered NO reimbursement for any of our trip loss. This has been a highly distressing, expensive and inconvenient travel experience.
Becky T.
Aufenthalt von 3 Nächten im Oktober 2021
