2/10 – Ungenügend
Heglisson M.
27. Jan. 2025
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
DISAPPOINTING
The host did not resolve the problems we had reported and treated us very badly, always with disdain. When we arrived, at check-in, the house had several days of trash (three trash cans) inside the internal courtyard, and it smelled bad and had many flies, in addition to debris and dirt on the tall grass that you could enter by simply opening the door, which was an uncomfortable situation. The weeds in the garden were overgrown and there was no external maintenance. The food disposer (insinkerator) did not work and all the water accumulated and we had to get our hands dirty trying to drain the water.There were only three bath towels (one for each person) and 1 set of sheets, so we would spend 10 days without changing them, for 3 people, and they did not provide a washing machine (it was in the locked garage), even though it was and still is in the ad. The same with the bed linen, with no possibility of washing in the house. We had to go to a laundromat. We always rent houses and have never experienced such a terrible situation as this.We had problems with the shower, because after 11 p.m. the water did not heat up because it was disconnected from the solar heating system, and the host told us that we should only shower for one to three minutes. It was disrespectful. And worse, after checking out, they deducted another 250.00 from my card without my authorization, for damages we did not do. They said that we had damaged the stairs, but they were already detached when we ent
Heglisson M.
Aufenthalt von 10 Nächten im Januar 2025
