4/10 – Schlecht
Jemma K.
27. Juli 2020
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Great location, handy small apartment
Very handy small apartment in great central location. Would love to give it a higher rating as it is a nice apartment but there were a number of issues. When we first arrived we noticed flooding in the bathroom - we quickly established it was from the bathroom sink which it became apparent someone has washed a significant amount of chopped hair down. Everytime we tried to use the sink more and more hair would come back up and be left sitting in the bowl. We emailed the property manager immediately and made phone calls (left a message) the next day but were unable to make contact until the following morning (we were checking out that afternoon). The other thing that was a bit of a let down was there was no information guide in the room - no information as to where to find the included extras eg. Spa, sauna, no details of emergency exit/meeting points and no information regarding check out. In one email there was an attached brochure detailing checkout but the link wouldn’t work - again I had emailed asking for this to be sent again but no contact until final day. Once we had details of what to clean and where to put things we were unable to do so as the equipment left wasn’t suitable (asked to turn dishwasher on with provided tablets but there was only washing liquid) so I went to hand wash dishes and the plug was miles to small to fit. The rest of the apartment was fabulous - great bed, wonderful that it is obviously soundproof - never heard the traffic or anything! Sadly cleanliness and contact ability let it down this time.
Jemma K.
Aufenthalt von 3 Nächten im Juni 2020
