4/10 – Schlecht
Anna D.
23. März 2025
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Avoid at all cost
The manager charged a fraudulent amount for deep cleaning without evidence, itemisation, or relevance to our stay. We accept responsibility for less than 10% of the attempted charges and will dispute through legal avenues, and likely succeed. The below was drafted during our stay but she's now decided all the items we spoke about are lies.We had to stay here at one of the most vulnerable times in our family's life.The experiences here included a fire alarm waking us up and needing to evacuate (due to commercial and restaurants under us), having no hand soap on arrival, hearing death threats and loud bangs overnight with much verbal abuse and fear for our safety as it was right outside our one keyed door, being expected to clean out the washing machine filter (every cycle after doing it three times), having no ability to dry sheets, and being invited to feel inferior to an 89 year old relative for not finding washing machine filter cleaning easy! The bathtub stains were a good test of the kids' hygiene and the water variability and unreliability makes you stronger. The sensory experiences of smoke through the corridor of the non-smoking floor coming under the door to reach your lungs is interrupted any time you step into the lifts which have an amazing tendency to smell as if a rubbish truck is next to you. Traveller beware.
Anna D.
Aufenthalt von 43 Nächten im Februar 2025
