RE: Reservation ID: 2700370
Hello,
My husband and I stayed in this cabin this past weekend (6/25-6/27) and we were a bit disappointed with the amenities and the cleanliness of the cabin.
The information on our reservation and cabin description receipt clearly said WiFi available, but when we arrived at the cabin the note on the wall said "NO WiFi". The sheet we received with the key also included a WiFi Name and password which did not apply since there was no WiFi in the cabin. This is false advertisement. I work from home and try to get away, so having WiFi connection is very important. We tried to call the office on Friday, but never got through and never received a call back.
Also, your trash process is very inconvenient and unsanitary. You expect us to transport our trash from the cabin to a different location. This is not only inconvenient and time consuming, it is very unsanitary.
Lastly, the cabin porch and deck looked like it had not been cleaned for months, we get that it's a cabin and it is outdoors, but there were cob webs and dirt everywhere. We cleaned and vacuumed our cabin prior to leaving and left everything in a clean condition, but it made us think twice about ever using village reservations in the future. Also, you need to have an earlier check-in time. 4:00 PM is too late, past experiences is always 2-3 PM.
Thank you,
Geraldine and Rigor Deleon