6/10 – Okay
Franziska W.
20. Nov. 2023
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Nice property with some flaws and unprofessional host
The property itself is really nice and spacious but needs some maintenance.
Cleanliness inside the house was ok at first sight. But at a closer look, there were some not so clean corners - sticky handles, stains on cushions, dirty dishes etc. The outside area was not very clean - the barbeque table was covered in stains from wine bottles and we found a cup full of cigarette buds from the previous renters.
We did not complain about it, we just cleaned it up so we could enjoy our vacation.
On our second day, the power went out in the washing machine room. With no access to the power switch, we had to call Katie for help who quickly came by to fix the problem.
The trouble started one day later when we decided to book the pool heating because the water was colder than expected. They sent someone to start the heating but it only ran for a short time before it stopped (the timer should have re-started it but never did). This went on for a couple of days until we decided that it was not worth it and cancelled the booking for the pool heating. They tried to blame us for the issue because our daughter had accidentally let out some water (worth about 10€) which we apologized for and had nothing to do with the heating. We also had a day without warm water and another one without gas for cooking.
It took longer each time for them to react and they were clearly annoyed by us - as if all of this was our fault. Very unprofessional behaviour.
Beautiful place but would not book again.
Franziska W.
Aufenthalt von 14 Nächten im Oktober 2023
