6/10 – Okay
Sandra M.
25. Apr. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Girls Weekend
The house was cute… comfortable beds and clean. Lovely property. The hot tub was a huge disappointment - the key wasn’t left for us. Why? The hot tub is part of the advertisement for this property, and I had specifically messaged the owners prior to our arrival that we were especially looking forward to the hot tub (that was the main reason we rented this place). Had to call the owner(s) numerous times, only to be sent on a cat and mouse search (both outside and inside). As it turned out, it was kept hidden in an item which was out of reach. We never would’ve found it on our own. We immediately felt that the owners preferred it to not be used (??) because of this. Many phone calls later, we used the hot tub, only to have the temperature drop 7-8 degrees within half an hour - had to get out because it was so cool (82 degrees). More calls made to the owner the next morning about it, only to be told that they control the temperature from their phone - we weren’t allowed to control it ourselves (to turn it up). That is ridiculous. We paid them for the use of their hot tub. We should have been able to control the temperature ourselves. They turned it up, but the same problem happened again, so we gave up.
The hot tub was the main reason we rented this property. We ended up only being able to use it twice, and not for long each time. Very disappointed.
Sandra M.
Aufenthalt von 2 Nächten im April 2024
