2/10 – Ungenügend
David F.
5. Okt. 2022
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
A very misleading property
My wife and I booked Villa Yaren for 16 nights through Vrbo. We stayed there for 6 nights on our own and our friends joined us for the 10 nights. Villa Yaren was advertised on Vrbo as being in Kalkan and was pinpointed on the Vrbo map as being in an area that we are very familiar with when staying in Kalkan. In reality the villa was 3 – 4 km away up a very steep slope which was almost impossible to walk up. Even cars had a job to get up the slope to the villa!
There was no welcome pack at all not even a pint of milk! That has never happened before in Kalkan – every villa we have stayed in has provided some basic foodstuffs. This meant that after a tiring journey we had to try and get a taxi to take us shopping as there were no shops near enough to walk to.
Most of the taxis we used during our stay did not know where this villa was, we eventually found a regular taxi driver who knew where we were.
The villa itself was built well but was very poorly equipped.
This villa is advertised as sleeping 6 persons, there were 5 dinner plates and 5 mugs only!No tea towels, which we needed as there weren't enough cups and plates. No toaster, just a sort of grill machine that was useless! There were no pool towels and no change of bedding or towels, we had to keep washing bedding and towels throughout our stay. Four of the sunbeds were adequate but 2 were metal with no mattresses on them. Luckily there were only 4 of us staying at the villa.
There was no safe but we were told by the agent that there is CCTV and an alarm system and this should suffice, however the CCTV stopped working which we reported but was never fixed.
I believe the owner of this villa knew that he had deceived us with the whereabouts of this villa as he did answer his phone and texts from us as we regularly had to call him for help to get a taxi when we first got there, as the taxi office in Kalkan did not know where Villa Yaren was.
The photographs shown on the Vrbo site are completely out of date as to what this villa looks like now.
Vrbo needs to investigate where this villa is showing on their map as it is completely incorrect. Lesson learnt from this is that we will book with another villa company.
David F.
Aufenthalt von 16 Nächten im September 2022