4/10 – Schlecht
Annmarie H.
11. Juli 2024
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
It was OK, won’t return -can’t smell the internet-
Title quite misleading, this is NOT the Hilton! It’s an older building called the Ilikai. This was our first trip to Hawaii and are here b/c military family.
Pros’s: clean and comfortable beds! Clean towels! Maki, who works for the management co. was very kind. Has functional kitchen.
Con’s: The drains smell like sewage: mainly noticed in the bathrooms. The place needs attention: chipped paint, old fixtures, grimy couch-it was very dirty and old-would not sit on it without a towel. Upon arrival, no internet. Called the management company around 3pm and was angrily told that I received the “after hours” line. They sounded gruff & reluctant to get someone there for the internet and running toilet but, thankfully, they did. The internet was fixed the next morning, thank you! The “2nd bedroom” is really a sleeping area, need to close the track slated doors..maintenance came to fix those doors as they didn’t work but they didn’t check all of them (3 tracks) so they needed to come back to complete job. They were unfriendly & put out. The property manager did solve the internet issue but not thrilled. After interaction with him and maintenance crew to fix the “bedroom doors” I hesitated to call them about anything else…don’t need negativity. The cups in the kitchen were cheap and old. For the $ that we paid, we would expect that someone would pay a little attention to this unit.
Only 4 working main elevators for 24 fls and 3 wings at Ilikai are so busy & packed.
Thankful for beds.
Annmarie H.
Aufenthalt von 15 Nächten im Juni 2024
