2/10 – Ungenügend
Melissa T.
31. Dez. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Terrible Customer Service
When I checked in I was told the heating was on a set schedule and was locked, so guests could not adjust it. The temperature was supposed to get up to 20°C (68°F), a little cool for my taste but survivable. The host left, the heating shut off at 18°C (64°F) about 30min later and never came back on, by the time it hit 14°C (57°F), I tried to reach out to the host and received an automated message saying they are unreachable from 7PM - 10AM. So I just had to freeze all night under piles of blankets. In the morning they offered to send someone to look at it at noon if I could stick around to let them in, on my vacation. There was also a leak in the roof and they "needed me to let that repair person in and out to work on the roof" while I was staying there, again, this is supposed to be my vacation and I'm the one dealing with repair crews.
Also, I booked the house because it has a Jacuzzi tub and I knew I'd be on my feet a lot. Turns out the Jacuzzi tub is also broken, so I filled it to take a normal bath only to get in a realize it's surrounded with black mold.
I ended up leaving to check into hotel after the first night, I contacted the host and they said "they'll look into the issues", they never replied or answered my requests again and they never did anything about it. I tried to contact VRBO about it and was told I have to work with the host. So I just paid for 4 nights at a place that was a nightmare to stay in for 1 night. I'll never bookVRBO or Wonderful Italy again
Melissa T.
Aufenthalt von 3 Nächten im Dezember 2023
