copy of letter to be passed onto Jazzbright.
We are Claire and Kevin Walsh having just returned from your apartment in Cyprus.
Our stay was very disappointing to say the least and we believe we are entitled to a substantial if not complete refund.
On our arrival we were met by a drive overgrown with weeds as much as 2 feet high (‘photo attached), some of which we removed ourselves, the awning over the car port was in shreds (‘photo attached), parts hanging down to floor level, in one corner under the shredded awning was a large pile of dead branches from which a two metre black snake emerged at great speed on day two, at this point we seriously considered moving out. There was also a number of chewed meat bones stripped clean around the pool. The apartment once we had negotiated a very stuck front door was both cold, damp and musty, it occurred to us that the apartment had been locked up for the winter and needed a good airing, we were also disappointed to find no welcome pack as other reviews had, not even WATER and as we arrived at one a.m. this was quite serious. The following day we tried to air the apartment but found a lot of the shutter catches rusted in position so we were very limited in this respect, we counted 12 shutters that we could not open, when Sonya arrived we pointed out the rusted shutter bolts and she said it would be seen to, but not till after we had left.
Your details on home/away mentioned cleaning and maid service, although the apartment was quite clean on arrival we did not see a cleaner (my wife had to clean the apartment herself) and we had to change our own bed sheets, we have been renting self catering apartments since 1985 and this is the first time we have had to do this.
The main attraction of the apartment was the pool, it was obvious from the start that the filtration system was not working, we were loathed to use the pool for health reasons, Sonia arranged to have the pool maintenance man see to it but by the time it was fixed we had just three days of our two week holiday left, and even then we were not convinced all was well, we spent hours by the pool without seeing the filters activate and the water level continued to fall.
The lack of hot water was a continual problem, Mr Olgun said run the hot water for between five and ten minutes, this seemed a ridiculous thing to do in this day and age, we had no other choice than to use the immersion heater.
Although we had no cleaner obviously upstairs did, on one