We were disappointed in the room. After being told we were getting upgraded, I was excited for the ocean view. In hindsight, we should have stayed with our original reservation. The lanai furniture was damaged, the twin bed frames in the loft were not bolted to the head boards, the queen bed in the master was terribly uncomfortable, there were not extra pillows, and the pillows available were terrible, the kitchen needed cleaning before we unpacked our groceries, as it was sticky, and there were damaged cabinet doors. Our original reservations had the "kid" room downstairs, and the master upstairs. My mother, who would normally have slept in the kid room cannot walk up and down stairs, so since the kid room was upstairs, she ended up sleeping on the fold out couch. With the "master" downstairs, we didn't have our own bathroom, so basically shared the main bathroom amongst 5 people for 10 days! We paid average $380 per night. We contacted MCH and they told us there wasn't anything to be done.