2/10 – Ungenügend
Tanya G.
11. Jan. 2021
Gut: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Lage
Looks can be deceiving....
We were drawn to this property for a few reasons...the number of folks it could accommodate, it was pet friendly, & simply gorgeous on the internet.
Upon arrival, we had to check in with security which was an extremely long line, but we were pumped up about our vacation, so this didn’t matter much. However, once we arrived at our unit we couldn’t get into it, because the access code we were initially provided didn’t work. It took almost an hour before we were able to contact someone that could assist us with getting into the property. As we entered the property we were thinking this is very nice, but as we continued to walk through realized several areas needed some TLC, such as the sofa was worn down & needed to be replaced, towel & toilet paper racks or bars were not mounted to the wall properly, one of the beds upstairs appeared to be on its LAST legs literally...this is just to name a few. We also noticed that the trash wasn’t emptied and even though we reported it, no one ever came out to empty it. Therefore, whenever we dumped trash we only had use of half of the outside trash can. Lastly, we developed a leak with the kitchen faucet around 11 pm on Christmas Day. The problem was, maintenance came out to shut off the water and said that they would replace the faucet first thing the next morning, but no one showed up until 3:35 pm the next afternoon. So we had to go get breakfast & order in lunch. But wouldn’t you know after such a LONG wait, the faucet was never replaced just some surrounding items to help seal it. Guess what? The faucet started leaking again about 5 hours after the repairman left. At this point I gave up since I was leaving the next day. I WILL NEVER use SWEET HOME VACATION rental again. However, Blue Ribbon Property Maintenance was great!
Tanya G.
Aufenthalt von 4 Nächten im Dezember 2020
