2/10 – Ungenügend
Miho H.
8. Juli 2019
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Kommunikation
Convenient location but very dirty
I needed a place to stay for 6 weeks while my house went under construction. I rented this house due to its convenient location from my house, work and school. Before I rented the house, I asked the owner if I would be able to shorten my stay if the construction at my house ends earlier than estimated, and he responded to contact VRBO since he was not familiar with their policies. The owner resided in the house until the day we moved in. On the day we moved in, we found the house very dirty, and five of us spent 4 hours cleaning the entire house (there was no time to hire a professional cleaner since we needed to move out of my house that day). There was a cup of water and a pitcher left on the kitchen counter the owner used, so we washed them. The kitchen counter, sink, gas range, dish rack, and inside the refrigerator were covered with food stains, so we washed and wiped them. The floor was full of dirt, dust bunnies, and leaves that we wiped the floor using dry and wet Swiffer four times until it was clean. We also cleaned the toilet which was covered with urine, hair, and dust. The shelves, bath tub, even the extra toilet papers were covered with dust. The skylight above the shower was full of debris. We also found more than 100 mosquito larva in the small water fountain in front of the house, so we researched and killed them with detergent. After seeing all these dirty items, we did not feel comfortable using items in the house (sheets, towels, dishes, dish rack, blankets, etc.) so we brought our own to use. We found about 30 tiny black bugs on the kitchen counter, sink, inside our dishes, and on bath towel. We found several dozens of dead bugs, food debris, open container of pasta, crackers,and dried plants in the kitchen cabinet above the sink. We removed the dead bugs, food, and cleaned the cabinet but continued to see the bugs for a few more days. The sink in the bathroom is half the size of the regular sink and was too small for washing face. Our head would hit the mirror, and water would splash all over the floor, so we used the kitchen sink instead. The construction at my house ended one week before the end of our contract, so I contacted the owner (he had previously informed me that VRBO reads all of our correspondences) if we could terminate our contract one week early, but he nor VRBO never responded to that question even though the owner responded to my other question on the email.
