4/10 – Schlecht
Angela P.
3. März 2021
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Not Ideal
This villa is the worst - I have stayed at others in this community and had no issues though.
1. Let's start with the smell - upon arrival this place smelled like a cross between a nursing home and hospice floor. I had to buy febreeze and open the door to air it out.
2. Panels are missing from the windows so privacy is an issue - I don't know how anyone can feel comfortable knowing others can look through your window. That's called being complacent and negligent. I notified the host of this and I was told "I'm aware" but nothing was done.
3. The condition of the patio chairs and tables were disgusting. I had to clean them myself otherwise eating outside was not a possibility. The ground still has an amount of dirt but there was no way I was doing ALL the work for them.
4. If you want to watch Disney plus or Roku you're good to go but if you want to watch live TV you're screwed because it doesn't work. The host was notified and this was never resolved.
5. The description states there is a DVD player but that isn't accurate so don't waste your time buying or packing DVDs.
6. The lamp upstairs is dysfunctional and turns on and off by itself.
7. The microwave is an absolute nightmare. The clear/stop button starts the microwave and does not work as it's supposed to. Most of the numbers and buttons do not work at all. And it reached a point where the microwave turns on and off - it is dysfunctional and old. The host was notified of this. They didn't want to replace it and recommended I use the stove for everything instead. Really?! When asked about a replacement I was ignored for days. Toward the end of my trip when I brought it up again and mentioned at the very least I should be able to check out late I was told I could find another property if this was an inconvenience and my late checkout couldn't be accommodated. After I responded back about the incredibly late response to the situation & it being pointless to find another property since my family and I would be leaving in a couple days all of a sudden the late checkout could be accommodated and. a tech to look at the microwave. No notice was given for the tech to check the microwave but a couple hrs so that obviously wasn't going to work.
8. The kitchen sink on the left hand side clogs and there's no plunger, draino or anything for it.
9. The dishwasher smells absolutely disgusting and looks that way as well so we made it a point not to use it. The list goes on but those are the main things.
Angela P.
Aufenthalt von 7 Nächten im Februar 2021
