I've used VRBO for over 15 years, and this my first negative review. We stayed a week around Christmas. On Christmas eve, day 2, the kitchen sink clogged. We'd filled the fridge with food and were now unable to use the kitchen. It took the owner 2 days to get a plumber. Meanwhile, the upstairs neighbor's washing machine overflowed the sink. I quickly mopped the floor and emptied the sink with bowls to avoid floor damage, and negotiated with the neighbor to hold of on housework. He said this had happened before.
The owner expected us to coordinate the service call, meaning a day of vacation lost. The plumber showed up 2 hours after the scheduled 3 hour window.
We left the apartment 100% clean, in order, and exactly as we found it.
The owner never apologized or offered compensation for our lost time or not having a working kitchen. To top it all off, they filed a $4600 claim against our travel insurance policy (required to book), which I had to dispute (more lost time). They claimed the kitchen floor and dining room chairs (not in kitchen) needed to be replaced. Granted, the chairs (and rest of furniture) aren't great quality and floor is worn, but all of that was the same upon our departure as on arrival.
Overall, our experience was unsavory. If you want a hassle-free vacation, I would avoid this place.