4/10 – Schlecht
Ayana S.
29. Aug. 2022
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Beautiful property with bad owner
I will admit that the property is beautiful and in a quiet area. Checking in wasn't seamless because she didn't attach the instructions to the email and called several times with no answer. We waited about 30 mins before we were able to get in contact with her and get access to the property. The property was not that clean as the freezer was extremely dirty from the previous renter, the master bed had an absurd amount of dog hair on it and the shower had stains in it. The fire alarm is EXTREMELY SENSITIVE! I am not exaggerating on the sensitivity...we blew out a candle and the residual smoke from the candle set the alarm off. I was cooking in the kitchen and it got smokey from overcooking something on the stove. No fire, just smoke from the cooking. The alarm went off and WOULD NOT cut off. I turned on the stove vent, opened multiple windows and turned the food off. The alarm rung for about 10-15 mins. In that time the owner was calling and couldn't get in touch with me because I was running around the house trying to stop the alarm. She decided to send the fire dept and her house manager to make sure everything was ok. They saw everything was ok and left. I finally spoke with her and assured her everything was good. She said "Ok, no problem. Enjoy the rest of your stay". I thought we were good....when I returned home I received an email from VRBO that the owner applied additional damages fee of $300 for sending out the house manager and breaking the dryer by overstuffing it with bed sheets. The owner never reached out to me and mentioned that the dryer was broken, or to confirm if I even put the sheets in the dryer. As per her instructions we washed and dried the towels and did put 1 set of sheets in the washer machine and left the house at 10am. When we left the home the dryer was working. I was extremely furious that she attempted to charge us for damages we did not do and she gave absolutely no indication that she was going to charge me for sending the house manager. While I don't feel she handled the smoke alarm incident fairly I did agree to pay that fee. I refuse to pay for a damaged dryer that was working when we left - for items I DID NOT put in the dryer - and put a dispute into VRBO. VRBO stated that she is supposed to contact me and submit proof before applying the charge. She did not! Overall I enjoyed my stay but very disappointed in how she handled the check out. I literally spoke to her 2x during the stay and thought we were good
Ayana S.
Aufenthalt von 7 Nächten im August 2022
