2/10 – Ungenügend
DALIA C.
7. Jan. 2025
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Awful Communication and Terrible Customer Satisfaction
On December 31st with the power blackout we were also left without water. This property DOES NOT have a power generator for such emergencies and the water cistern is defective and will not work. I reached out via VRBO application and the local WhatsApp number and got NO response. Later in the evening when power was restored we still had NO WATER. Next day power went out again,water too, making it impossible to stay there. I called the number provided and the only solution I was offered was to wait and pray for the power and water to come back.I had to pay for alternate accommodations at a place with a power generator and a working cistern two towns away. Therefore I ended up having extra expenses in lodging and gas just because Aibonito Hotel (the property) was not prepared to serve guests in case of such emergencies. I didn’t stay on the property and at checkout I sent a WhatsApp message to the same number I didn’t get an answer on December 31st and to my surprise on January 6th, one minute after my message of checkout, I was called by the property manager to ask how was my stay. I let her know of the inconvenience and ask for some kind of compensation to help with the unexpected expenses due to the property’s lack of preparedness and absence of communications from property management. I called and left a message since I didn’t hear anything else and I’m still waiting for some kind of update.
DALIA C.
Aufenthalt von 7 Nächten im Dezember 2024