2/10 – Ungenügend
Emily K.
29. Apr. 2020
Gut: Sauberkeit und Check-in
Verbesserungswürdig: Kommunikation
Difficult Property Owner
We booked a two month stay here while our daughter received medical treatments in Brighton. There were odd issues the first day: a lot of personal items left in the house, open toothpaste, used toothbrush and other bathroom items, food in the refrigerator, a freezer filled with bags of fish, underwear and other clothing in the dresser, a dirty robe in the closet. It was weird, but we decided to ignore it. The house was “recently remodeled” and is definitely a DIY project. Initially the owner was fairly easy to work with, although he did email my personal email asking me to call VRBO for him because he said they weren’t releasing his funds, which seemed inappropriate, but again, we just went with it. Our treatments were cancelled because of COVID-19 and we needed to leave three days early. The owner said he would refund us after he figured out the daily rate. He then became very uncommunicative. We took care of all cleaning while we were there. My husband repaired the stove for him and we also replaced ceiling tiles because the overflow was improperly installed in the tub and water leaked through the ceiling. We informed the owner of this immediately and he said he’s had many issues with the tub and he would just make an insurance claim (he made us buy a policy for our stay). He said he would reimburse us for the ceiling tiles, but hasn’t, which we bought because it seemed suspicious to want to make an insurance claim for two ceiling tiles. After our stay, he made a false claim to the insurance company to get a new cordless dyson vacuum claiming we damaged it. Absolutely untrue. The vacuum was left in the working condition that we found it in. We followed the checkout guide to get a small refund by washing and drying our bedding. The owner has not reimbursed us for any of this. He has been very difficult to work with since we left, claiming that since vrbo reimbursed their service fees, he can’t help us, even though service fees are separate from daily rates. At this point he has stopped responding. Initially I did not plan on disclosing any complaints about our stay, I figured why bother, it was only temporary, but he has been awful to work with and I would not want anyone else to have to go through this.
Emily K.
Aufenthalt von 55 Nächten im Februar 2020
