4/10 – Schlecht
Jan G.
30. März 2025
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation
Rats and how management treated us!
It was our third year staying at Seacliffs, an older community committed to providing great access to a lovely beach, a nice pool area & well kept grounds.After a month of our stay, a rat ran out from the couch to the kitchen! Shock! We cleaned behind & in the couch & nearly filled the vacuum with rat droppings indicating it had been there quite a while. Large rodent traps were found under the refrigerator & stove indicating prior knowledge of rodent issues. We informed management & requested hotel or other accommodations & were told nothing was available. They said, “Seriously, just close your bedroom doors and open the slider.” When I told them that wasn’t acceptable, they gave us the code to another rental property. It was not a comparable property. It had no elevator which I needed, the toilet seat was moldy, the railing on a spiral stair case was dangerously loose, living room furniture was filthy, and no pool or beach view. Yes, dealing with the rat was unnerving, but our issue is with the integrity of the management. They refused initially to provide other housing, they were dishonest about informing the assoc board of the rat issue & they denied knowing that building C had rodent issues since hurricane Michael. We were refunded from the date we vacated the unit not from the “night of the rat.” Our family was visiting & we were forced to find other housing. I would advise not renting this unit until the blue couch is removed & there is proof of no rats!
Jan G.
Aufenthalt von 63 Nächten im Januar 2025
