4/10 – Schlecht
Manisha S.
6. Jan. 2025
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Incline Village Dec 2024
We stayed in this property for few nights around Christmas.The amenities were functional as described - fireplace, dishwasher, TV, washer/dryer etc. The owner was responsive and allowed us to check-in a couple of hours earlier.We were traveling with a 4 year old and cleanliness no-pets is imp to us.The plates, bowls and knives were not clean. They had food residue that had dried. We washed all the utensils by hand before using for the remainder of the trip.We were very disappointed to find the house (couches, cushions, beds, blankets, carpet around the house) covered in dog hair. It was disgusting.This property has a no-pet policy, we were very surprised to find the state of the property.On informing the property owner, they sent their cleaners the next morning. While the cleaning helped but it could not remove a majority of the dog hair. We spent the remaining days keeping off the couch in the living room, keeping our child off the carpets as much as possible and pulling out our dog hair from our clothes and food. The owner let us know her relative had stayed there with their dogs. Also, they offered to a small fraction as refund for dry cleaning. While I appreciate responsiveness from the owner, we were not able to use a lot of the facilities and were quite unhappy with the poor cleanliness of this property. Would not recommend.
Manisha S.
Aufenthalt von 4 Nächten im Dezember 2024
