6/10 – Okay
Patti D.
1. Apr. 2025
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
The views are amazing, but....
Communication with the owner is terrible. Booked this place for three weeks cause it slept 6 which fit hubby and I, our kids and two gkids. Belatedly realized that we had been charged extra for 'additional guests'. When I questioned it, Steve didn't seem to know about it and suggested I contact VRBO for assistance. Took a bit of time but VRBO was excellent, advising that it was a switch Steve had activated on his rental. They tried contacting Steve through various media and advised me they had no response. Steve texted me to call him and advised me that since the kids and gkids were not staying the entire time, he would refund me just under half the additional charge. No monies seen yet.Two identical looking welcome folders contain different and some outdated information. I wrote to Steve about finding mice turds in one of the drawers and the day before we left, read instructions in the folder I hadn't read about contacting the front desk. The dryer did not work well and greyed some of our white clothing. We did contact maintenance to fix a few issues.We did have a lovely stay but I do expect the owner to deal with issues as they arise. I wrote him twice and received no response.On the plus side: The location is great, superstore-like store across the street, 180 degree views of the beach from the top floor, cleaning lady comes in every two days to sweep and wash floors, water is delivered upon request by contacting the reception desk. The pool is beautiful.
Patti D.
Aufenthalt von 21 Nächten im März 2025