2/10 – Ungenügend
Shellie M.
3. Aug. 2021
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Not as listed
If I could have given cleanliness zero stars I would have. This house was filthy. It looked like it had not been cleaned in ages. There were dead bugs and cobwebs everywhere, INSIDE the home. There was a huge ant problem which when contacting the owner we were told that was normal. However, our family only a few houses down did not seem to have that same problem. There was food stuck to the couch and we had to fully clean the house just to sit in it. The yard was overgrown with knee high weeds. The pictures do not represent the property accurately. When I contacted the homeowner she was slightly annoyed with me for requesting to have the cleaners come back to clean how it should have been done, The first night (because the cleaner couldnt get there until the next day) I pulled down the covers for bed and there were long black hairs from the head and the body covered in the sheets. I slept on top with my own blanket we had brought. The cleaner came over the next day and did a great job with the things we had pointed out but it should have already been done. The kitchen drawers had food in them, in the silverware. None of the sinks or tubs drain and fill up with water while showering. The toilet seat was broken off one bathroom and just set to the side. The dock is broken and you most definitely would not want to swim right off the dock as stated in the description. It is a cove so filled with seaweed and looks more marshy then swimming water. We only selected this house (based on pictures) because it was near our family members other rental property which was much nicer and MUCH cleaner and $1500 less then ours for the full stay. After speaking to the homeowner and having her send the cleaning lady back over, she didnt even call to check and see if things were better or if there was anything else we needed. Never checked in on us again. Terrible customer service. Clearly they are making a killing with this property and just let it go. We were embarrassed to have our family over so we spent most the time at their house. The only good thing was the location to town and our families home. Everything we did outside the home was great. I would recommend Tahoe but not this listing.
Shellie M.
Aufenthalt von 7 Nächten im Juli 2021
