4/10 – Schlecht
Martin W.
25. Juni 2022
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Great house, not clean
We arrived as scheduled. Checkin was fast and good.
After a closer look we found out that the house was not really cleaned. At least one of the beds was not washed (hair, dirt), the kitchen drawers not clean, the sofa smelled bad, jacuzzi was only filled 1/3, etc.
Carla the manager always responded very quickly and sent somebody to clean a few times. Still it took 2 visits of the cleaning person to make the house "ok". Many things are worn down and need a rehab. The house is for sale - maybe that's why there are no updates anymore.
But when we booked the house it was advertised with 6 Bedrooms (2 with King) and 5 Bathrooms.
In real:
1 bedroom (queen) on the 2nd floor with ensuite bathroom
1 bedroom (queen) on the 1st floor
4 connected rooms with 1 room as connecting room - all of them classified as "bedrooms" Each of them with single beds and the connecting room can not really be described a bedroom since it has a full glass wall/door:
The other are "OK" for a kid but we would not describe them as a full bedroom.
2 bathrooms on the 1st floor. Only 1 with shower, 1 with a bath.
In Total
2 full bedrooms, 3 very small bedrooms, 1 connecting room that can be used to sleep if you are a big group
3 bathrooms (5 were advertised)
When we asked for a refund of 1 night because of the bad cleanliness and the wrong facts at time of booking we were blamed of damaging a few things - which was just a lie.
So we ended up with a bad feeling about this vacation.
Martin W.
Aufenthalt von 5 Nächten im Juni 2022
