2/10 – Ungenügend
Kate H.
11. Juli 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Terrible
I cannot read this email as it has been sent in German, as has all my previous emails. I booked this villa on a British Vrbo site, but everything received has been sent in German. I had to call Vrbo every time I received anything and they translated. I do not speak nor can I read German. So my review is in English.
We arrived at 2,30am to a cockroach infestation in the kitchen. The property management company sent maids in to "deep clean" the kitchen the following day. They did not do this and left the magazines with squashed cockroaches on the back of them on the kitchen worktop. The pool was green for the whole time and unusable. Even after calling the property management company, who were quick to respond by sending a pool man round, it was even more green 2 days later. The aircon unit in the smallest bedroom was broken and my adult sons had to sleep in an oven. Again the property management company were quick to bring a free standing zircon unit, which was so noisy it could not be used at night. The patio door lock was broken and therefore anyone could walk in. Yet another phone call to the property management company, who came round with two bits of broken wood to jam the doors from the inside. And then when the doors were given a new lock, we must have been out, because no one informed us until I called again the following day to enquire when the lock was going to be fixed. The only good thing was the location - near to the Praca.
Kate H.
Aufenthalt von 10 Nächten im Juni 2023
