8/10 – Gut
Marinka K.
12. Juni 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Beautiful house and environment, but...
This house is rented through Novasol. Novasol customer support has no telephone number and is only available from 9.00-17.30 through online chat. Prior to our arrival they couldn't provide us with basic information, such as the sizes of the beds (handy to know since we had to bring our own). They absolutely did not pass our question on to the real owners of the accomodation. Also there was no phone number provided of the actual owners. Luckily we had no issues prior to our arrival, but if you would need to contact the owner in any way prior, this is not possible. Frankly, I would rather not rent through Novasol again just because of their (lack of) customer service. If we would have had an issue, there would have been no one to help us.
What also is not explained before arrival, is that every time you enter the park, you have to pay 100NOK. We received coordinates for the accommodation, but numbering on the park is not consistent and we had to circle around multiple times to find the house. The park is very new and the roads on the park not yet recognised by navigation services.
When we arrived there were instructions by the owners (including a phone number), a bottle of wine and chocolate waiting for us. It was a warm welcome in a stunning house with even better views. The house had everything we could possibly need. Kitchen wasn't the cleanest, lots of crumbs everywhere. There are several hiking paths you can take, just use ut.no
House amazing, Novasol absolutely not.
Marinka K.
Aufenthalt von 5 Nächten im Juni 2024
