6/10 – Okay
Alain V., Montréal
31. Okt. 2023
Gut: Sauberkeit und Lage
Verbesserungswürdig: Kommunikation
Great location
Great location, close to many venues, markets and restaurants. However we have 3 major concerns. 1- we were very disappointed with the fact that there was no terrasse. We had picked this place because among other things the terrasse, to be outside to relax. The pictures of the terrasse in the listing are unfortunately inaccurate, there is no longer a staircase to the terrasse. Had we known we would have booked elsewhere as this was our number one criteria.
2- Our second point of dissatisfaction were the communications with the owner / site manager… which were inexistant. I lost my phone, yet he never responded to my wife who tried to get info on check out and other stuff. She explained it all to him but he never answered her.
3- Finally, the apartment seems to be a hub for all the cleaning staff who work in the building. At least 3 times we were witness to strangers coming into the apartment without knocking and grabbing bags from the inner lobby. Even once a cleaning woman came in and tried to explain to us that she was here to clean one of the rooms for an upcoming renter. There must have been a confusion in the rental…as we were using all 3 bedrooms, but again no communication from the apartment manager. Initially we thought it was because he did not speak English but on the only occasion we were able to speak with him, at check in, we realized he spoke perfect English.
All in all, we would not recommend this apartment unfortunately.
Alain V.
Aufenthalt von 8 Nächten im Oktober 2023
