2/10 – Ungenügend
Courtney S.
28. Jan. 2022
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Buyer BEWARE
This house (Villa Manatee) was a disaster from the moment we set foot in it. It started after we booked through VRBO. It was a last minute booking (3 days before). But then I got an email stating we had to pay a deposit with credit card and the remainder with a cashiers check or money order. This was NOT disclosed in anything I read to make the initial booking. I asked if I could pay the remainder with my credit card and was told no.
Upon arrival we found swarms of ghost ants in the cabinets and on the counters. Interesting since we were told we couldn’t get in early since the place was being cleaned. There is NO WAY that a cleaning service should not have noticed them. There were unsealed bags of flower and sugar in the cabinets and we were told that no one had been here for 3 weeks.
I immediately emailed the property management company and got a note back saying they had sent an email to the maintenance person. As we were putting things away I also found a dead palmetto bug in one of the kitchen drawers. Great cleaning- NOT! That evening my mom also spotted 3 roaches - both baby and adult.
The next day I still had not heard back. I called the maintenance person myself and he informed me that he had not yet received an email. He came later that morning and told me that he would send an exterminator - which he did. He also explained that an email did eventually show up in his mailbox but not until that morning and said it was probably a “server” issue.
The issues did nothing but continue. I went to dry my hair only to have outlets not working and outlets so loose that the plug would not stay in. Again we reported the issue and maintenance came out to install new outlet coverings. And then we discovered the toilet leaking. So they had to send a plumber out to fix that.
There was a lamp with no light bulb, a broken closet door in one of the bedrooms, ripped sheets on one of the beds. Mold around the base boards. Peeling paint on one of the closet doors, duct tape holding together one of the chairs. Mattresses that don’t fit the bed frames, screens popping off the windows. Missing towel bar in the shower. It was a disaster.
There were no rugs or bath mats in the bathrooms. My 72 year old mother ended up falling in the shower.
The floors (while they may have looked clean) we’re filthy. The bottoms of my feet were literally black after walking barefoot through the house.
Courtney S.
Aufenthalt von 7 Nächten im Januar 2022
