4/10 – Schlecht
Moritz O.
8. Okt. 2019
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Owner + family lives on property in the same house we rented
Positive: gardens and swimming pool setting are wonderful. The inside of the house is simple and solid. However, the online posting for the unit is different from what we experienced:
1) The owners live in the main part of the house. This information cannot be found anywhere on the website. The pictures displayed on the website (and the advertised price) give the impression that one rents the entire property exclusively. While the owners are not seen much, they and their family/staff/guests come and go as one would expect in a normal home setting – passing in front of the rented part of the property.
2) Cats and a dog are on the property (dog is behind a fence). We had no issue with this as we are pet owners. However, we could have been allergic/ scared of pets which would have ruined our holidays. In addition, the online description for this unit describes that pets are not allowed on the premises.
3) While it says that the house can take 8 people, this is only possible when giving up the living room.
4) A newly added bedroom (our impression) did not have proper curtains – light enters the room easily.
5) The kitchen is simple and run-down with basic facilities. All other properties we rented before were better equipped. Quite basic things are missing (no toaster, no tray, cutlery is only sufficient for one meal (then one needs to clean in order to have sufficient cutlery for the next meal)).
6) The bbq place is not well equipped. Bbq utensils are minimal if any. Note that we have not made use of the bbq.
7) Terrace seating equipment is minimalistic (much more basic vs. advertised). While one can have breakfast outside, tables have to be moved together and tables (normally would allow for the seating of two only) are more akin to a simple café than a home.
8) Pool: paint is coming off the walls/ pool floor. We are not sure why (cheap paint? Low quality job performed?).
Communication: the owners only communicate in basic English. For the issues to discuss (given that they we, we tried to discuss) we were referred to online-communication. This was not convenient (also given that internet connection speed of the unit is slow).
Particular incident: we asked for separate towels for the pool (pictures on the internet show the pool with towels on the beds next to the pool). We were informed that the rental price for the unit did not include pool towels.
Summary: price / offer ratio are incomprehensible to us.
